High quality service
customer service
- Customer service: runqi Electronic Technology Co., Ltd. can provide customers with a full range of services, including product information, technical information, delivery information, quality assurance, etc., and can design relevant solutions and product selection according to customer requirements. Customers can contact our sales and technical personnel for technical support.
- Complete customer files: establish complete product information, inventory and sales information, quality assurance information, after-sales service information for customers, and timely track the production and use of customers' products.
- Customer feedback information: collect and deal with customers' opinions and suggestions at the first time, and put forward improvement measures and methods, and timely feedback to customers.
- The company's service tenet: to provide customers with high-quality products, committed to the best cost-effective solutions; to establish a close and lasting relationship with customers to meet the needs of customers as accurately as possible; honest operation, mutual benefit and win-win cooperation.
quality policy
- To the customer's trust and satisfaction as their own responsibility, to provide quality products and services.
- Full participation, products and services extended to all aspects of product circulation.
- Continuous improvement, never-ending, excellence, to ensure that customers get high-quality products and services.
after-sale service
- The sales engineer communicated with the customer and reached an agreement on the main contents of the order, including product model, unit price and quantity, delivery method, delivery time and place.
- The customer submits the written order, and the sales engineer reviews the validity of the order after receiving the order. Including customer credit evaluation, inventory, logistics and timely feedback with customers.
- After the customer modifies the order, the person in charge of the company's sales department signs the order and finally confirms the order.
- The company carries out shipment, delivery, receiving and collection.